Nicole (“Nicki”) Espaillat, Director of Special Projects, leads the portfolio of core operational and technical initiatives at Dark Horse Talent. A proven problem-solver with a track record of getting things done, she has previously designed, implemented, and managed customer care teams for premier hotels, created workflows to modernize database records for recruiting firms, and engineered client solutions in the field of continuing education. A proud Nicaraguan-American, Nicki is fluent in Spanish and has lived in three countries (the U.S., Nicaragua, and the Dominican Republic). Nicki holds a B.A. from the University of Virginia. You can ask her anything about scalable systems, efficient processes, or her adorable Yorkie dog, Jack.